Location: Abuja, Nigeria
Application Deadline: May 16, 2025
Type of Contract: Full-time
Department: Operations (IT)
Post Level: Technical
Languages Required: English
Duration of Initial Contract: One year initially (Extendable)
About Yiaga Africa
Yiaga Africa is a non-profit civic hub of change-makers committed to promoting democratic governance, human rights, and civic engagement. Based in Abuja, Nigeria, Yiaga Africa conducts in-depth research, analyzes democratic and governance issues, develops practical solutions, and empowers citizens to drive change in their communities. The organization has a presence in all 36 states and 774 LGAs of Nigeria and implements innovative programs to promote active citizenship, protect human rights, and deepen democracy.
Yiaga Africa fosters a diverse, vibrant, and inclusive workforce. We encourage applications from young women and persons with disabilities. All applications are treated with strict confidentiality. We do not tolerate any form of sexual exploitation, harassment, abuse, or discrimination. Selected candidates will undergo thorough background checks and training.
Background
As part of its digital transformation and operational efficiency goals, Yiaga Africa is seeking an exceptional Senior IT Officer to manage its IT infrastructure, provide tech support, and lead initiatives that improve internal systems and data security. The role will support the organization’s strategic objectives by ensuring the smooth operation of all IT-related services and platforms.
If you are an experienced and innovative IT professional ready to lead technology operations in a dynamic nonprofit organization, apply now!
This is a full-time role for one year initially, with the possibility of extension based on performance and funding. The role involves 40 hours of work per week and offers a competitive salary.
Duties and Responsibilities
- Lead the design and development of all of Yiaga Africa’s websites.
- Oversee the installation, configuration, and maintenance of computer hardware, software, networks, and systems.
- Manage the organization’s IT helpdesk by providing timely technical support and solutions.
- Ensure the security of data, network access, and backup systems.
- Design and implement IT policies, standards, and procedures.
- Monitor and maintain computer systems, networks, printers, and other tech equipment.
- Maintain and regularly update inventory of IT assets.
- Ensure compliance with data protection and cybersecurity best practices.
- Support virtual collaboration platforms, email systems, and productivity tools (e.g. Microsoft 365, Zoom, Google Workspace).
- Manage internal file sharing and cloud storage systems.
- Conduct periodic IT training and orientation for staff.
- Assist in digital transformation initiatives and process automation.
- Collaborate with external vendors and consultants to support ICT projects and upgrades.
- Support the development and maintenance of internal platforms, websites, and data management systems.
Competencies
Corporate Competencies
- Demonstrates integrity and models the values of Yiaga Africa.
- Promotes the vision and mission of the organization.
- Embraces diversity and inclusion.
Functional Competencies
Knowledge Management
- Shares knowledge and builds IT capacity among staff.
- Continuously updates technical knowledge in line with industry trends.
Operational Effectiveness
- Proven ability to resolve IT issues promptly and effectively.
- Strong grasp of network protocols, cybersecurity, and backup solutions.
Leadership and Self-Management
- Delivers results while working under pressure.
- Maintains composure and professionalism in high-demand situations.
Required Skills and Experience
- A degree in Computer Science, Information Technology, or a related discipline.
- At least 5 years of relevant experience in IT support and systems administration, preferably in an NGO or similar setting.
- Strong experience with Windows and Mac OS environments.
- Proficiency in managing local and cloud-based servers and networks.
- Knowledge of cybersecurity protocols and best practices.
- Ability to manage Microsoft 365, Google Workspace, and other collaboration tools.
- Familiarity with databases, CMS platforms, and enterprise software.
- Experience with hardware troubleshooting, repair, and asset lifecycle management.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills and user support orientation.
- Relevant certifications (e.g. CompTIA, Cisco, Microsoft, AWS) will be an added advantage.
Language Requirements
- Fluency in written and spoken English. Proficiency in French and/or another Nigerian language is an advantage.
How to Apply
Interested candidates should complete the application form and upload their detailed resume, including LinkedIn ID, age, address, and other requested information, using the application link. Applications should be submitted by May 16, 2025.
Only applications submitted in the required format will be considered.
Shortlisted candidates will be contacted.
Note: Applications are reviewed on a rolling basis. Only candidates residing in Abuja will be considered.
Visit our website for more information.
